Listening Beyond the Bars

Summary

In 2017, the New York State Department of Correction and Community Supervision (DOCCS) entered into a five-year contract with Securus Technologies, LLC (Securus), a prison technologies firm that delivers pay-per-call telephone services to prisons throughout the United States. The service enables DOCCS to use artificial intelligence (A.I.) to monitor inmates’ phone calls. Securus’s platform logs and records calls, analyzing conversations with automated voice recognition technology and automated content analysis. This technology purports to identify conversations about illegal activity, but it may simply automate racial profiling and other forms of bias.  

Key Topics:

  • Securus Technologies’ voice recognition and identification and monitoring;

  • The risk of unauthorized access to the Securus Technologies platform;

  • The civil rights impact of Securus Technologies’ monitoring; and

  •  the risk of profiling, bias, and discrimination from Securus Technologies.

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